Hours of Operation

Muddy Paws Dog Walking Service operates Monday through Friday from 8am to 2pm. Our office hours are 8am to 5pm. Holiday hours must be booked in advance, and will only be approved if we have a dog walker available. Holiday walks are subject to additional charges. Our offices will be closed for the following days:

New Years Day                     Canada Day

Family Day                              Labor Day       

Easter                                      Thanksgiving

Victoria Day                           X-mas

Boxing Day    

 

Unless previously approved, all walks will be suspended on these days.

 

One Hour Window

Due to circumstances that can be out of our control (extreme weather, traffic, dogs having too much fun, etc) we reserve a one hour window around the time of your scheduled walk. If for example your walk is scheduled to start at 9am, you should expect that your walker will arrive anytime between 8am and 9am.

Payment

Invoices will be emailed to you on a bi-weekly basis. Payments must be made within 72hrs of receiving the invoice. Invoices left unpaid after 7 days of the date received will be subject to a 10% fee. Invoices left unpaid after 10 days may be subject to cancelation of services. 

 

Payment must be made via e-transfer to the following email:

 Muddypaws.dogwalking.0@gmail.com

 

Scheduling

Establishing a regular schedule for your dog is recommended. This helps us allocate our walkers and ensures that you receive your desired walking window. For this reason we require a minimum 24 hr advance notice to guarantee accommodations. For weekend and holiday walks all reservations and changes must be made by Thursday night at 5pm. If your schedule changes weekly please make your reservations 72 hrs in advance. 

 

Our top priority will always be the needs of the animals we work with. In a last minute situation or a special request we will always do our best to accommodate. However we can not guarantee availability in short notice situations. 

 

Cancelation

All cancellations must be confirmed at least 48 hrs in advance. Failure to cancel within the 48 hrs may result in a cancellation fee of half the cost or the scheduled walk. If you should cancel within 2 hrs of the scheduled walk, or in the event that our dog walkers should arrive and our dog is not home, unavailable to be walked, or is inaccessible to them, you will be charged the full cost of the scheduled walk. 

 

In the best interest of the dogs and the walkers, dog walks will be canceled if there are extreme weather advisories, or strong storms. Extreme heat (above 45ᣞ) or extreme cold (below -35ᣞ) may also result in cancellations.

 

Emergency Care

In the event that something should happen to your dog that requires medical attention we will do everything possible to ensure that your dog receives appropriate care in a timely manner. IF your dog walker is K9 First Aid certified we reserve the right to administer First Aid to the best of our abilities, and at our own discretion. 

 

If we are unable to reach you in the event of an emergency we reserve the right to bring your dog to the nearest veterinarian at the cost of $20/hr. Any cost incurred will be included in your next invoice. 

 

Vaccinations

We require that all dogs be up to date on the following vaccinations:

• Rabies                        -   Canine Distemper
• Parvovirus                  -   Hepatitis
• Parainfluenza

 

Pet Health Behaviour and Safety

We reserve the right to refuse service to any dog for any reason including but not limited to the following; If it appears that our dog is sick, injured or in pain, or if its behaviour could jeopardize the health and safety of other dogs or dog walkers. Muddy Paws does not accept aggressive dogs. However we are happy to use basket muzzles to help nervous dogs find their confidence in the pack. The right tools can make all the difference. Clients are responsible for any and all costs incurred if your dog should bite or harm another person or animal. Muddy Paws does not walk dogs over the age of 8 months that are not spayed or neutered.

 

We recommend that all dogs wear proper licensing identification. Muddy Paws is not liable for any fines that may be incurred if your dog is not wearing such I.D.

 

Legal

Muddy Paws dog walkers may enter clients homes for the purpose of picking up/dropping off their dog(s). We will not be held responsible for any and all damages the dog(s) may cause to the home or any complications the dog may suffer while the walker is not present.

 

Muddy Paws dog walkers may photograph or video record the client's dog(s) and use the photos/recordings for marketing and promotional purposes without  any liability or obligation to the client.

 

Muddy Paws and their Dog walkers agree to provide the services  stated in this contract in a safe, reliable and trustworthy manner. In consideration of these services, and as an express condition thereof, the client expressly waives any and all claims against Muddy Paws and its Dog Walkers, unless arising from negligence on the part of Muddy Paws and its Dog Walkers. 

 

Any wrongful or misleading information about your dog(s) may constitute a breach of terms of this dog walking contract, and be grounds for immediate termination thereof.